Exchanges for any reason within 14 days of purchase with reciept. Refunds after14 days of purchase will incur a 20% restocking fee to cover administrative costs directly related to processing and website maintenance. No refund/credit for shipping. Please contact me and let me know whatever your concerns are and I will be happy to work with you.
All workmanship is guaranteed. If you ever loose a crystal return the purse to me and I will replace it for no charge (you pay shipping) or I can send you one with instructions to repair. Additionally, if you loose a silver concho, I can most often send a replacement for $5.00. If you ever have any other problem with your purse, just let me know, as I can often repair it. Depending on the particular situation, there may be a charge for repairs for wear and tear or neglect.
Each Diamond 57 creation should be a worthy family heirloom. Because each purse is made from reclaimed and vintage products and each one is made differently, there may be times when a purse needs repair or upgrades. Please let me know your situation and we can discuss options to keep your purse beautiful and functional.
Repairs require purchaser to pay all shipping costs.